Delete your account

In the game

Settings → Account → Delete account

1. Open the game at reelfire.io.
2. Log in to the account you want to delete.
3. Open Settings and go to the Account tab.
4. Scroll down to "Delete account" and read the warning.
5. Type the confirmation word, and your password if the account has one.
6. Confirm.

The account is deleted at once, and you are logged out on every device.

If you cannot log in

A guest account that can no longer be opened from any device cannot be reached by anyone, you included.

For help with an account you cannot get into, write to support@reelfire.gg with the character name and friend code, from the email bound to the account if it has one. If you forgot the password, support can send a one-time recovery code: log in with it and delete the account in the game.

What is deleted

All of this goes, and none of it can be brought back:

• Your profile: name, level, coins, items, gear, guns, outfits, quests, stats, arena rating and aquarium
• All your fish and boats, and your market listings (they are cancelled)
• Friends and friend requests, your friend code and your former names
• Private messages to and from you, the world chat lines you wrote, your notices and block lists
• Your guild membership. A guild you led passes to another member; a guild with nobody else in it closes.
• Your leaderboard and record entries
• Your login (email and password), every sign-in token and every remembered device
• Your arcade house-game accounts and history
• Anti-cheat and crash records

Your name becomes free for someone else to take.

What is kept, and why

• Records of purchases (date, product, payment reference), because payment and tax law require them. They are no longer linked to the account.
• Reports other players made about the account keep their text, for player safety, but are no longer linked to it.
• Anonymous counts, such as how many people played on a given day. They have no link to the account.

Copies may remain in server backups taken before the deletion, until those backups are removed.

Nothing is refunded

Coins, membership time and purchases are not refunded. Deleting the account does not cancel a membership bought as a subscription: cancel it first with the store or payment provider you paid through.